Progressive Report on Knowledge Management Released
A comprehensive report compiled after in-depth surveys and interviews targeting representatives of various departments running under the government of Dubai has been released by the Dubai School of Government (DSG) to determine the current state of Knowledge Management (KM) in the public sector.
Given there is no dearth of workforce and the number of jobseekers continues to increase, the report presents an idea of how the increasing mobile workforce can be best utilised to serve any organisational goals.
The report also highlights the ways through which information is shared in different government departments while identifying the techniques utilised by these departments to share and document the staff knowledge.
The report has also presented recommendations to the people handling KM departments, telling them how they can effectively implement more systematic approach to knowledge management.
The DSG has shared its finding with the government departments and it is expected that the concerned authorities will bring any change, if required, to implement the suggestions presented in the report.
Many government departments are already implementing the knowledge management system and the new findings could help them be more efficient.
According to Dr Yousef Al Suwaidi, Director of Strategy Department, Dubai Courts, the department has witnessed increase in efficiency after implementing the system. He said:
“The approach has played a pivotal role in enhancing our performance, improving internal efficiency, facilitating communication between individuals and departments, raising the quality of services offered and saving knowledge capital by using the appropriate mechanisms. There is no doubt that knowledge management is the primary driver of effective institutional performance and competitiveness.”
Meanwhile, Abdulla Abdulrahman Abdulla, Director of Knowledge Management Department, Dubai Municipality, also shared the same opinion while discussing performance of his department.
The Dubai Municipality is pursuing the goal of becoming a self-learning knowledge organisation and Abdulrahman Abdulla was of the view that the knowledge management programme had helped the department reaching closer to the goal.
Mentioning the benefits his department has achieved after implementing the knowledge management programmes, he said:
“It has facilitated team work through setting up more than 40 teams and committees to work on achieving the multipronged goals of the organization.”
Many other government departments also consider implementing the knowledge management programmes an effective strategy to increase output and efficiency of their work.
Dr. Yousef Al Akraf, EVP-Business Support, Dubai Electricity and Water Authority (DEWA), also asserted that his department pays special attention to the knowledge management programmes to establish an organisational culture focusing on learning and development.
According to the details, around 21 government departments were focused during the study. They include, Dubai Police, Road and Transport Authority (RTA), Dubai Executive Council, Knowledge and Human Development Authority (KHDA), Department of Islamic Affairs and Charitable Activities in Dubai (IACAD) and others.